How home based care works

Learn about home-based care and how it works

Our job is to provide oversight and ensure that education and care in every Bright Futures home meets the same high standards you’d expect from any early learning service.

We support our Educators with regular visits and contact, professional development, and access to resources, excursions, and early learning guidance. This helps each Educator create a learning environment where tamariki are safe, supported and thriving.

Every Educator and family has the support of a Visiting Teacher — a qualified kaiako who holds a current practising certificate for early childhood teaching. Your Visiting Teacher provides educational oversight, checks in regularly, and is available to kōrero with parents and whānau about children’s learning, wellbeing, and development.

Bright Futures Educators are self-employed contractors who operate their own home-based service under our licences. This means they set their own service conditions, such as hours and days of care, hourly rates, and their personal approach to early learning. We provide the professional, compliance, and curriculum support behind the scenes.

Families work directly with their Educator for day-to-day arrangements, payments, and any changes to their child’s care. Together, each family and Educator agree on a contract for care (known as the Educator Conditions of Service), which outlines key details like hours, fees, and holiday expectations. This sits alongside your Enrolment Agreement with Bright Futures, which formally registers your child under our licences.

Bright Futures also acts as an agent for administration, managing payments and government subsidies on behalf of families and Educators in line with regulatory requirements.

We receive subsidies directly, process payments, and charge a small weekly fee to families for this service. To keep everything clear, families and Bright Futures complete an Administration Services Agreement, which explains how payments and subsidies are managed.

Once you’ve found an Educator who feels right for your whānau, we’ll guide you through completing the necessary agreements and setting up your care arrangement.

Our goal is to make your transition into home-based care smooth, transparent, and reassuring - so you always know who to contact and what to expect.